Secure the Call is a charity with a single mission; to collect and convert as many old cell phones as possible into 911 emergency access phones. This is done on a national basis, with collections and distributions going on in most states.
Secure the Call began as a loose confederation of several organizations in several states with similar objectives. In 2003, Secure the Call—CA was incorporated and later achieved IRS certification as a 501(c)(3) non-profit corporation. Originally, we were conceived as an environmental organization. We wanted to keep electronic trash out of America’s landfills. That’s still the case, but we have adopted a reuse strategy that makes our work even more environmentally sensitive and infinitely more socially useful.
After service is discontinued on a cell phone it is still able to make one connection. If it is powered up, it can dial and reach “911” to access emergency services. Every active cell phone account in America is charged a small monthly fee to support this service. Every cell phone has to be capable of achieving this objective, whether there is a service provider involved or not. It is the law.
This feature has not been lost on some of America’s non-profit institutions and charities. First to pick up on it were the domestic abuse shelters. Their clients were continually at-risk for emergency situations. Following them, law enforcement agencies started distributing old cell phones to victims, victim’s rights organizations, community policing organizations and senior citizens. Seniors Centers followed on after that. All these groups had a need for convenient, dependable 911 emergency accesses for the people they serve.
The problem experienced by each of these groups is the same; process!
The first problem experienced is supply. How do you get a reliable supply of phones that will be reusable as 911 phones? Most of the organizations seeking phones used press releases through local media with varying results. Initial collections might be adequate, but soon additional effort and expense was needed to obtain follow up supplies of phones. Typically, this effort isn’t anticipated, or funded.
Donated phones come in a mass of tangled wires and loose parts. Donation boxes co-mingle various phones and chargers in a confused jumble. Invariably the backs fall off some of them, freeing the batteries, while others are damaged. What to do with the damaged phones? Then there is the problem of privacy. You can’t simply hand out a phone that was just turned in. The donor’s private information is still resident in the phone’s memory. That has to be wiped out. You have to respect the donor’s privacy.
Finally, each phone must be mated with its’ own charger, or it will soon be worthless. Since many phones operations are dramatically different, instructions need to be provided for each phone’s operation; even just to call 911!
The final problem for the local charity or law enforcement unit doing everything for itself is disposal of the unusable phones. Generally, that means “into the dumpster” and from there to the landfill, where the phone will slowly biodegrade over the next thousand years leaching toxic elements into the surrounding soil.
Secure the Call is all about the process. We furnish user-ready phones to our Community Partners—a growing network of over 350 law enforcement agencies, senior centers and domestic abuse shelters nationally—at no charge and in the quantity they request. Our service to the public is FREE.
We collect phones nationally from a network of over a thousand permanent collection barrels and about two hundred one-month drives per month. All the phones come into our Takoma Park, MD headquarters, where volunteers (We are an all-volunteer charity. To volunteer, no matter where you live, visit the VOLUNTEER section of this site) begin the process and take the phones from the tangled mass previously described to finished ready-to-use FREE 911 phones.